e Harmony's response was that they never found proof of the profile being changed. The emails gave a phone number that I didn't recognize telling people to "text me".
The worst part about all this is the fact that not only are they not very good but e Harmony's customer service simply doesn't care.
You can't communicate for free, you have to sign up.
When you do become a member, matches don't respond and/or live far away.
Please reach out to me at [email protected] that I may investigate the match & help as to your subscription.
Beware daters, e Harmony, which is presented by almost all the dating site reviewers as a credible and helpful company provides misleading account and payment when you join, resulting in their ability to auto-withdraw significant amounts of money from your account that you may not understand they are doing or want them to do.
In trying to resolve my claim I was told to refer to the "3 day cancellation policy" and was assigned a "specialist" who communicates via E-mail ONLY to handle complaints, refunds and such. Because when you send each matches a message and you wait for a response or viewing your profile. I change my preference around so much I still come up empty handed. I see why they got in trouble with people in UK and a lawsuit against them.